Support Team Members, Availability & Back up Planning
L1/L2/L3 Support Team Members, DLs & Escalation Matrix :
DL : +XD SOE MDM Pune DMLITPMMDM@MAERSK.COM
SNOW Queue : BIMDM - SMDS - GSC - L2
SMDS Team Members
| Employee Name | Contact number | Location |
|---|---|---|
| Akash Raju | +91 9353646234 | Bangalore |
| Nikunj N Bhadja | +91 9970089785 | Pune |
| Nimesh Thakkar | +91 9823065051 | Pune |
| Rajesh Ashok Omble | +91 9922063260 | Pune |
| Vishnu Jadhav | +91 8087442863 | Pune |
L3 Team Members :
DLs :
+XD SMDS Engineering Team SMDSEngineeringTeam@maersk.com
+D Operations MDM MDMT1@Maersk.com
+XD CMD grow cmdgrow@maersk.com
SNOW Queues :
1). For SMDS Vendor & Deadlines Application : BIMDM - SMDS - TCS - L2 & BIMDM - SMDS - TCS - L3
2). For CMD Application : GDA - SMDS - CMD - DevOps
3). For OPS MDM* Application : GDA - SMDS - OpsMDM - DevOps
| Employee Name | Contact numbers | Location |
|---|---|---|
| Snehal Kale | +91 8097725452 | Mumbai |
| Akshat Trivedi | Bangalore | |
| Piyush kumar Singh | +91 7717706314 | Bangalore |
| Atul Raj | +91 8294288381 | Bangalore |
| Srikant Sahoo | +91 6371093817 | Bangalore |
| Harshit Chouhan | +91 9877479926 | Bangalore |
| Naga Eswari Gundubogula | +91 9160841843 | Bangalore |
| Priyanshu Roy | +91 7667195996 | Bangalore |
| Hemanadha Reddy | +91 9036950124 | Bangalore |
| Rahul Singh | +91 9036941528 | Bangalore |
| Gopala Krishnan Rajendran | +91 9611184121 | Bangalore |
| Ramesh Varma Kutcherlapati | Bangalore | |
| Karthikeyan Shankar | +91 9514903271 | Bangalore |
| Mahendra Singh Parihar | +91 8885042411 | Pune |
| Naveen Varma | +91 9390718742 | Pune |
| Sudhir Kunchakuri | +91 7350563565 | Pune |
Escalation Matrix :
DL :
+D SMDS Tech Leads SMDSTechLeads@maersk.com
| Employee Name | Contact Number | Location |
|---|---|---|
| Ajit Daware | +91 9766434615 | Pune |
| Samit Sinha | +91 9673000325 | Pune |
| Sumeet Shekhar | Bangalore |
L1/L2/L3 Support Team Availability:
Working Hours
Working Hours in Weekday : 11 AM IST to 8 PM IST
Working hours defined to cover the CHINA, Singapore, UK, Europe & Early USA Timezones.
Only Priority Support on weekends & public holidays*****
Subject to approvals*
L1/L2 Support Team’s Backup Plan :
| Primary | BackUp1 | BackUp2 | BackUp3 | BackUp4 |
|---|---|---|---|---|
| Akash | Nikunj | Nimesh | Rajesh | Vishnu |
| Nikunj | Nimesh | Rajesh | Vishnu | Akash |
| Nimesh | Rajesh | Vishnu | Akash | Nikunj |
| Rajesh | Vishnu | Akash | Nikunj | Nimesh |
| Vishnu | Akash | Nikunj | Nimesh | Rajesh |
*Limited Availbility during the Critical holiday period like Diwali and Year End Holidays.
*OPS MDM Application List :
1). SMDS Geography
2). SMDS Facility
3). SMDS Commodity
4). SMDS Deadlines
5). SMDS Vessel