Servicenow Links to raise Incident & Service Request
Below are the service now links to raise the incident & service request with SMDS Application Support Team :
1). For Access & other requests : https://maersk.service-now.com/end%5Fuser%5Fportal?id=sc%5Fcat%5Fitem&sys%5Fid=41b784c637c286004e9a148543990e4d&table=sc%5Fcat%5Fitem 2). For issues : https://maersk.service-now.com/end%5Fuser%5Fportal?id=report%5Fissue&sys%5Fid=f2a7ccd137d20200dc5784f643990eb6 3). BBU Request : https://maersk.service-now.com/end%5Fuser%5Fportal?id=sc%5Fcat%5Fitem&sys%5Fid=3159ed0c37457e00dc5784f643990ebe&table=sc%5Fcat%5Fitem
SMDS Support Groups
1). L1/L2 Application Support for OPS MDM* Application & CMD Application : BIMDM - SMDS - GSC - L2
2). Devops SNOW Queue for CMD Application : GDA - SMDS - CMD - DevOps
3). Devops SNOW queue for OPS MDM Application : GDA - SMDS - OpsMDM - DevOps
*OPS MDM Application List :
1). SMDS Geography
2). SMDS Facility
3). SMDS Commodity
4). SMDS Deadlines
5). SMDS Vessel
6). SMDS Vendor
Other Team’s SNOW queue Details :
| Queue Name | SNOW queue Details |
|---|---|
| CDG - CMD - L2 | Queue to handle queries related to Geo Master Data |
| Facilities Master Data (FMD) - SMDS - EG | Queue to handle queries related to Facility Master Data |
| SAP - CCC PTP - TCS - L2 | Incidents related to SMDS Vendor data not interfaced to SAP handled by this queue. |
| BIMDM - SMDS - TCS - L3 | SMDS Level 3 Support for for Vendor & Deadlines Application |
| SMDS BUSINESS - COMMODITY - L2 | Primary queue for data for creation/updation of Commodity data |
| ITSOE SMDS BPM L2 | OBPM L2 queue for SMDS Vendor issues |
| ServiceNow - L2 | Service Now related Issues / Change in CMDB data |
| ITSOE ESB L2 | ESB Support |
| MDM - TCS - L3 | Damco MDM TCS L3 |
| L&S Apps Support - L1 | Damco MDM TCS L1/1.5 |
| eBIS - GEMS - TCS - L3 | Responsible to subscribe the Deadline Notifications for users and DL |
| NGA Delivery - OPS | MADDIE Application Support Team's Queue |
| FACT MDG - TCS - L2 | FACT MGD Support Team's Queue |