Use Cases

UC-01: New Customer Onboarding

Actor: Sales Representative
Goal: Register a new customer for commercial engagement
Flow: Create request → Validate mandatory fields → Approval → System creates golden record → Publication to downstream systems

UC-02: Customer Address Update

Actor: Data Steward
Goal: Update customer address after relocation
Flow: Locate customer → Update address → Validate → Publish changes → Downstream systems receive update

UC-03: Hierarchy Restructuring

Actor: Commercial Analyst
Goal: Reorganize customer hierarchy for new contract structure
Flow: Update parent-child relationships → Validate → Approve → Publish