Customer Process Flow

Customer Create and Update Flow

Customer Creation/Update Workflow

1. Initiation:
   • The process begins when a user accesses the CMD Portal and initiates a search for an existing customer record.
2. Customer Search:
   • If a record is found, the process exits, or user proceeds with the existing record to update record if needed.
   • If no record is found, the process proceeds with customer creation.
3. External Record Matching(Only during create flow):
   • A search is performed in the BVD (Bureau van Dijk) Match Service to check for matching records in BVD database.
   • If a record is found in BVD, its details are used to populate the customer data.
   • If no match is found, the user manually fills in the remaining customer details.
4. Address Validation:
   • The system calls the Azure Address Service to suggest an address.
   • The user proceeds with either the suggested address or a manually entered address.
5. Customer Validation:
   • The system validates key customer attributes, including:
     • Phone number
     • Tax details
     • Country-specific rules
     • Address
   • If validation fails, the user must modify the record or exit the process.
6. Duplicate Customer Check:
   • A duplicate check is performed on the customer data.
   • If a duplicate is detected, the record goes through a workflow for further review.
   • If no duplicate is found, the process proceeds to customer creation.
7. Customer Creation/Update & Approval:
   • If the record requires approval, it goes through an approval workflow.
   • If approved, the customer is created in the system.
   • If not approved, the record is hard deleted.
8. Data Storage & Integration:
   • The final customer record is stored and integrated with the following systems:
     • PostgreSQL (for structured database storage)
     • Kafka (for event-driven architecture and messaging services)
     • Elasticsearch (for indexing and fast search capabilities)

Customer Validation

Customer Workflow