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Functionalities

Core Capabilities​

1. Customer Onboarding​

Process for registering new customers in the master data system.

AspectDescription
PurposeCreate and validate new customer records
UsersSales, Customer Service, Data Stewards
WorkflowRequest → Validation → Approval → Publication
OutputPublished customer record with unique identifier

2. Customer Data Maintenance​

Ongoing updates to customer master records.

AspectDescription
PurposeKeep customer data accurate and current
UsersData Stewards, Commercial teams
CapabilitiesUpdate attributes, merge duplicates, deactivate
GovernanceChange history, audit trail

3. Customer Hierarchy Management​

Management of organizational and contractual hierarchies.

AspectDescription
PurposeModel parent-child and group structures
UsersData Stewards, Commercial
Use casesCorporate structures, billing hierarchies

4. Data Quality & Validation​

Ensuring data meets quality standards before distribution.

AspectDescription
PurposeValidate completeness, consistency, accuracy
RulesMandatory fields, format validation, business rules
OutputQuality scores, exception handling

5. Integration & Distribution​

Publishing customer data to downstream systems.

AspectDescription
PurposeDistribute approved data to consuming systems
MethodsAPI, batch, event-driven
ConsumersERP, CRM, Billing, Analytics

Feature Matrix​

FunctionalityStatusNotes
Customer OnboardingReleasedv1.0
Data MaintenanceReleasedv1.0
Hierarchy ManagementReleasedv1.1
Data QualityReleasedv1.0
API DistributionReleasedv1.0
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