Customer Master Data - Overview

Purpose

The Customer Master Data domain provides a single, authoritative source of customer information for the Maersk organization. It enables consistent customer data across commercial, operational, and analytical systems.

Scope

• Customer identification and attributes
• Customer hierarchy and organizational structure
• Address and contact information
• Commercial terms and agreements
• Data stewardship and governance

Stakeholders

• Business Owners: Commercial and Sales teams
• Data Stewards: MDM Operations
• Consumers: ERP, CRM, Billing, Analytics platforms